Responsible Gaming at Spinanga

What are the worrying signs?

The first step in combating compulsive gambling is to recognize that you have a gambling addiction problem. We recommend that you regularly assess yourself by answering the following questions:

• Do you become excessively absorbed in gambling (e.g. constantly remembering previous gambling experiences, planning your next session, looking for ways to get money to gamble)?
• Do you need to play more and more money to achieve the same level of excitement?
• Have you tried to reduce, control or stop gambling, but to no avail?
• Do you find yourself nervous or irritable when trying to cut down or stop gambling?
• Do you use gambling to escape from your problems or to relieve feelings of depression or sadness (e.g. feelings of guilt, anxiety, depression)?
• After losing, do you often return to gambling (to recover losses)?
• Do you hide your involvement in gambling from family or friends?
• Have you committed illegal actions such as counterfeiting, theft, fraud or embezzlement to finance your gambling?
• Have you harmed or lost an important relationship, job or educational/employment opportunities because of gambling?
• Do you rely on others for money to alleviate a desperate financial situation caused by gambling?

If you have answered yes to any of the above questions, please feel free to contact us by e-mail or via our 24/7 Live Chat (by clicking on the icon at the bottom right of the page).

18+ only

In order to register and play at spinanga, you must be of legal age to gamble. 

Persons under the age of 18 are not allowed to open a gaming account. 

We also recommend that, every time you finish playing, you log out of your account and keep your login details in a safe place to prevent minors from accessing your account, especially if you live with minors. 

There is security software that restricts access by children or minors to certain websites.

Spinanga offers everyone the opportunity to play safely. 

Following the guidelines set for the gaming industry, we have developed a self-monitoring system that can help you to manage your propensity to gamble and that comes into action as soon as you open an account on spinanga.

Limits on your account

Once you have opened your gaming account, you will be required to set limits, and only after you have set and saved them, you will be able to continue with other operations. 

You can determine the amount of money you can deposit into your account on a daily, weekly or monthly basis. You may change these limits at any time by logging into My Account and clicking on the Account Limits section. 

If you wish to decrease your limit, this change will be made immediately. If you wish to increase your limit, this change will take effect 72 hours after we receive your request and your confirmation that you wish to proceed with the change.

If you reach the limit for the selected time (e.g. daily limit), you will not be allowed to deposit more money into your account or place more bets on any of the games.

The Spinanga system will never allow you to transfer credit between game accounts or participate in any of the games if you do not have funds in your Game Account. Spinanga does not offer any type of play credit.

You can also determine the limit of your player session and your spending per day. These limits can be changed as often as you like and are applied automatically. Visit “Limits” in the “My Account” section.

Self-exclusion

Self-exclusion is a mechanism that allows you to exclude yourself from participating in any game for a certain period of time. You can request it from the “My Account” section.

By setting the self-exclusion for a specific period of time, you decide to suspend your activity in the game temporarily, starting from the day you activate the option. You will also be able to select the products (the games) you wish to self-exclude yourself from (if you select “All Products” you will self-exclude yourself from all games, including sports betting and virtual betting).

Once you have decided to self-exclude, the decision can be revoked from the same “My Account” section but you will have to wait 72 hours after revoking your decision to be able to place bets on the selected product(s).

Self-exclusion has immediate effect and during the selected time, you will not be able to place new bets, but ongoing matches on which you previously placed bets may be settled, according to our rules.

You can contact the Spinanga Help team for any related queries.

Account closure

If you wish to permanently close your account, you can request closure by sending an email.

Please note that you must withdraw any funds you may have in your account before proceeding with the request to close ‘My Account’.

You will be able to reactivate your Account by contacting our Customer Service team, who will assess your case and assist you.

Some good advice

• Play on Spinanga for fun and not as a way to earn money.
• Control the time you spend on gaming sites, as well as the money you spend. Remember that you can always set limits on your gambling with Spinanga
• Play with the money you have available and can afford to lose. Remember that there is no guarantee of winning.
• Do not play to win back what you have lost.
• Don’t let gambling interfere with your work and family life. If you think it is happening, talk to us or seek help from other sources (some are listed below).
• Never gamble under the influence of alcohol or strong medication, or to cheer yourself up if you feel depressed or are recovering from a gambling addiction.

If you need help

You can also contact us via our 24/7 Live Chat (by accessing the icon at the bottom right of the page) or email at Spinanga.

We’ll be happy to help! Remember that we are available 24 hours a day, 7 days a week. 

All the information you provide will be treated confidentially and we will guide you on the use of all the tools you can use on our platform. Trust us, we are ready to help you.